Privacy Policy

What Information We Collect

We may collect the following types of personal data:

• Contact details: Name, phone number, email address

• Booking information: Pickup and drop-off locations, date and time of travel

• Payment details: Card/payment information (processed securely by third-party payment providers)

• Driver data: For drivers working with us – license information, vehicle details, and background checks

• Technical data: IP address, browser type (when using our website or app)

How We Use Your Data

We use your data to:

• Provide and manage your taxi bookings

• Communicate with you regarding your journeys

• Process payments securely

• Improve our services and customer experience

• Comply with legal and regulatory obligations

• Ensure the safety and security of passengers and drivers

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity – to fulfil our service to you

• Legal obligation – to meet regulatory requirements

• Legitimate interests – for safety, fraud prevention, and business improvement

• Consent – where you have opted into marketing communications

Sharing Your Data

We do not sell your personal data. We may share it with:

• Drivers fulfilling your taxi bookings

• Payment processors and IT service providers

• Law enforcement or regulatory bodies (where legally required)

• Our insurance providers (in the event of incidents)

Data Retention

We retain your data only as long as necessary for the purposes listed above and in accordance with legal obligations. Typically, booking records are kept for up to 6 years.

Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent (for marketing, etc.)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at [Insert Contact Email].

Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure payment gateways, and staff training.

Cookies (for Website Users)

We use cookies to enhance user experience and analyze traffic. You can manage your cookie preferences via your browser settings.

Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website, with the effective date clearly shown.

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Contact Us
If you have any questions about this policy or your data, please contact:

Elite Cars and Couriers Ltd
Email: elitecarsandcourier@gmail.com
Phone: 01732 80-80-80